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Flagship Projects

Flagship Project – Project Management

FNB 5 Star Green Contact Centre

FNB 5 Star Green Contact Centre
  • Client:
    Planning,design and construction of 5 Star Green (Designand As-built)Contact Centre in Randburg, Gauteng.
  • Project value:
    R250 million
  • Purpose:
    Phase 1 : A new two level Shopping Mall; a new 4-Storey office block; a new building to accommodate Cashbuild; 2 x Drive-thru fast food outlets (KFC confirmed lease agreement for one); a new Taxi Rank and associated offices and facilities; internal roads, engineering services and parking; external road upgrades and new traffic lights at existing and new intersections. Phase 2 : New Magistrates Court New Police Station.
  • Scope:

    As part of an ongoing commitment, and desire to continually improve and reduce environmental impact, minimisation of its corporate and retail real estate, FirstRand Bank Limited initiated a process of “greening” existing real-estate holdings, as well as seeking to achieve Green Star rating and certification of a number of new key corporate real estate developments.

    As a means of accommodating aggressive expansion and increased market share take-up, FirstRand Bank has seen fit to provide additional capacity in terms of its call centre support facilities to accommodate an ever-increasing clientele base. This project entails the development of a new, large-scale 5 Green Star-rated Contact Centre in Randburg, Gauteng, that will serve to provide significant additional capacity to service FirstRand’s existing client base, as well as a growing base throughout South Africa.

    The facility comprises: 13 900m2 of basement parking over two levels

    • 10 900m2 of operational contact centre space (including offices) over 2 No. levels • Extensive backbone data and cabling • Onsite waste digestion and conversion • Complex uninterruptible power supply and data protection systems • Cafeteria facilities • Extensive external hard and soft landscaping. • Appointment as Project Manager and Principal Agent for the project.
  • Responsible business units:
    GladAfrica Project Managers