FNB 5 Star Green Contact Centre
Client:Planning,design and construction of 5 Star Green (Designand As-built)Contact Centre in Randburg, Gauteng.
Project value:R250 million
Purpose:Phase 1 : A new two level Shopping Mall; a new 4-Storey office block; a new building to accommodate Cashbuild; 2 x Drive-thru fast food outlets (KFC confirmed lease agreement for one); a new Taxi Rank and associated offices and facilities; internal roads, engineering services and parking; external road upgrades and new traffic lights at existing and new intersections. Phase 2 : New Magistrates Court New Police Station.
As part of an ongoing commitment, and desire to continually improve and reduce environmental impact, minimisation of its corporate and retail real estate, FirstRand Bank Limited initiated a process of “greening” existing real-estate holdings, as well as seeking to achieve Green Star rating and certification of a number of new key corporate real estate developments.
As a means of accommodating aggressive expansion and increased market share take-up, FirstRand Bank has seen fit to provide additional capacity in terms of its call centre support facilities to accommodate an ever-increasing clientele base. This project entails the development of a new, large-scale 5 Green Star-rated Contact Centre in Randburg, Gauteng, that will serve to provide significant additional capacity to service FirstRand’s existing client base, as well as a growing base throughout South Africa.
The facility comprises: 13 900m2 of basement parking over two levels
- 10 900m2 of operational contact centre space (including offices) over 2 No. levels • Extensive backbone data and cabling • Onsite waste digestion and conversion • Complex uninterruptible power supply and data protection systems • Cafeteria facilities • Extensive external hard and soft landscaping. • Appointment as Project Manager and Principal Agent for the project.
Responsible business units:GladAfrica Project Managers